Privacy Policy
Last updated: March 29, 2026
Volare Counseling ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at volarecounseling.com or use our counseling services.
HIPAA Notice of Privacy Practices
As a licensed counseling practice, we are required by the Health Insurance Portability and Accountability Act (HIPAA) to maintain the privacy of your Protected Health Information (PHI) and to provide you with notice of our legal duties and privacy practices.
- We will not use or disclose your PHI without your written authorization, except as permitted or required by law.
- PHI is used for treatment, payment, and health care operations as described in our Notice of Privacy Practices provided at intake.
- In group therapy settings, we require all participants to sign confidentiality agreements, but we cannot guarantee the actions of other group members.
- You have the right to request restrictions on certain uses and disclosures of your PHI.
- You have the right to receive an accounting of disclosures of your PHI.
- You have the right to obtain a copy of your PHI.
California Consumer Privacy Act (CCPA) Compliance
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions (e.g., health records required by law).
- Right to Opt-Out: We do not sell personal information. If this changes, you will have the right to opt out.
- Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To exercise your CCPA rights, contact us at hello@volarecounseling.com.
Information We Collect
Information You Provide
- Name, email address, phone number when you register for a webinar, submit a contact form, or complete an intake form.
- Health and clinical information provided during intake and counseling sessions.
- Payment information processed securely through Stripe (we do not store card numbers).
- Communications sent to us via email, SMS, or our contact form.
Information Collected Automatically
- Browser type, operating system, and device information.
- IP address and approximate geographic location.
- Pages visited, time spent on pages, and referring URLs.
- Cookies and similar tracking technologies for analytics purposes.
How We Use Your Information
- To provide counseling services, including scheduling and session management.
- To process payments and manage your account.
- To send appointment reminders, webinar confirmations, and follow-up communications.
- To improve our website and services through anonymized analytics.
- To comply with legal obligations and professional licensing requirements.
Third-Party Services
We use the following third-party services that may process your information:
- Stripe: Payment processing. Subject to Stripe's Privacy Policy.
- SendGrid: Email delivery for confirmations and reminders.
- Twilio: SMS delivery for appointment and webinar reminders.
- Doxy.me: HIPAA-compliant telehealth video sessions.
- Vercel Analytics: Anonymous website usage analytics.
Cookies
We use essential cookies to maintain site functionality and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings. We do not use advertising or tracking cookies.
Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Clinical records are retained in accordance with California law (minimum 7 years for adults, until age 25 for minors).
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: